Hewlett Packard                                                                07/2009 - 01/2014

Client/Customer Project/ Manager II

Duties, Accomplishments and Related Skills:

Assisted senior project manager and account executive. Managed $50M Delta Dental client implementation projects through the full Software Development Life Cycle (SDLC), using Project Managers Book of Knowledge (PMBOK) methodologies. Developed in conjunction with the client representative, a definition of the project. Ensured projects were delivered on time, within budget and required quality standard (within agreed specifications).

• Managed and lead project team that consisted of five team members.
• Managed coordination of the partners and working groups engaged in project work.

• Developed and maintained a detailed project plan.

• Managed project deliverables in line with the project plan.
• Recorded and managed project issues and escalated when necessary.
• Managed project scope and change control and escalated issues to client or senior project manager when necessary.
• Monitored project progress and performance.
• Provided status reports to the project sponsor and management.
• Liaised with, and updates progress to, project board/senior management.
• Final approval of the design specification.
• Worked closely with clients to ensure the project meets business needs.
• Conducted weekly team meeting to discuss project status and review project milestones.

Accomplishments:

1.         Created new time audit system; directly improved client billing by 20%.

2.         Successfully met all delivery deadlines; team recognized with bonuses

Electronic Data Systems ( EDS was purchased by HP in 2009)                    07/2006 - 07/2009

Project Analyst

Duties, Accomplishments and Related Skills:

Responsible for maintenance of the project plan, maintenance and updating of a project schedules. Provided administrative support to the senior project manager and account executive.

• Set up and managed support functions covering planning, tracking, reporting, quality management and internal communication.
•Produced consolidated reporting to the project board, including milestone summary, key issues, risks, benefits, summary of costs incurred.
• Establishes standards, tools and procedures for use on the project, including issue, risk, change, and information management.
• Manages the project library.
• Reviews project activities for compliance with procedures and standards.
• Managed the support and provision of project tools and equipment.
• Assisted with the production of user documentation.
 

Accomplishments:

1.         Successfully migrated three client accounts to new Financial Account Management System.

2.         Trained 10 project managers on Microsoft Project/Project Server

3.         Promoted to Project Manager II

Electronic Data Systems                                                       10/2000 - 07/2006

Information Analyst

Duties, Accomplishments and Related Skills:

Designed, constructed, tested, and implemented portions of Health Care Claims Processing technology through application of the appropriate software development life cycle methodology. Liaised with customers to gain understanding of the business environment, technical context and organizational strategic direction to ensure client expectations were met.

• Worked with the project manager and other project team members to define the technical development requirements and priorities.
• Contributed to technical strategy, policy and procedure.
• Ensured new code interfaced properly with other systems.
• Contributing to technical strategy, policy and procedure.
• Development and operation of technical testing programs.
• Production of technical documentation to agreed quality standards.
• Reporting on progress/issues to management and users.

 

Accomplishments:
1. Selected by project manager to design new Benefits Pricing System that provided clients with greater flexibility when configuring pricing for benefit packages.

2.   Hand-picked by project manager to support client implementation project 3.  Promoted to Project Analyst

Project Management Institute - Project Manager

Lynne Newton (*)

Hewlett Packard

Technical Delivery Manager

lynne.newton@hp.com

Salil Gulve (*)

Hewlett Packard

Technical Delivery Manager

Salil.gulve@hp.com